Sales Policy

Effective Date: January 6, 2025
Address: 776 Sweetwater Rd Highland Home, Alabama
Contact: (334) 537-4535 | info@bubblenapo.com

Introduction This Sales Policy governs all transactions conducted through BubbleNapo. By placing an order, you agree to the terms outlined below. Please read this policy carefully to understand your rights and responsibilities when engaging with our services.

1. Product Availability

1.1 Stock Levels: All products listed on the BubbleNapo website are subject to availability. While we strive to ensure accurate stock levels, there may be instances where an item is no longer available after an order is placed. In such cases:

  • You will be notified promptly.

  • Options for substitution or a full refund will be provided.

1.2 Custom Orders: Certain items may be available as custom orders. These items often require additional processing time, which will be communicated during the order process.

1.3 Backorders: For products on backorder, you will receive updates on estimated restocking and delivery times. You may opt to cancel the order for a full refund if the waiting period exceeds your expectations.

2. Pricing and Payment Terms

2.1 Pricing Information:

  • All prices are listed in USD and include applicable taxes unless otherwise stated.

  • Prices are subject to change without prior notice. However, changes will not affect confirmed orders.

2.2 Payment Methods: We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • BubbleNapo Gift Cards

2.3 Discounts and Promotions:

  • Promotional offers and discounts are time-sensitive and may include specific terms of eligibility.

  • Discounts cannot be applied retroactively to orders already placed.

2.4 Payment Authorization: For security purposes, all payments are subject to authorization and verification before orders are processed.

3. Order Confirmation and Cancellations

3.1 Order Confirmation: Upon placing an order, you will receive an email confirmation containing:

  • Order details

  • Shipping address

  • Estimated delivery times

3.2 Cancellations:

  • Cancellations must be requested within 24 hours of order placement.

  • Orders already processed or shipped cannot be canceled.

4. Bulk Orders

4.1 Eligibility: Bulk orders are defined as purchases exceeding 10 units of the same product. For such orders:

  • Contact us at info@bubblenapo.com to confirm pricing and availability.

  • Additional lead times may apply.

4.2 Custom Pricing: Special discounts may be provided for bulk orders, subject to approval.

5. Order Issues and Resolutions

5.1 Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, notify us within 7 days of delivery.

  • Include photos of the item and packaging for faster resolution.

5.2 Lost Shipments:

  • Report lost shipments within 14 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

6. Amendments to Sales Policy BubbleNapo reserves the right to amend this Sales Policy at any time. Changes will be communicated via email and updated on our website. Continued use of our services indicates acceptance of these changes.