Refund and Returns Policy
Effective Date: March 14, 2025

At BubbleNapo, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund and return policy to ensure a hassle-free shopping experience.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 30 days of the purchase date.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items, such as final sale products or personalized items, are non-returnable.

2. Refund Process

If your return meets the eligibility criteria, we will process your refund as follows:

  • Refunds will be issued to the original payment method.

  • Processing may take 5-7 business days after we receive the returned item.

  • Shipping costs are non-refundable unless the return is due to our error or a defective product.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support at info@bubblenapo.com or call (334) 537-4535 to request a return authorization.

  2. Pack the item securely in its original packaging.

  3. Ship the package to our return address provided in the return authorization email.

  4. Keep your tracking information until the return is processed.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Final sale items

  • Used or damaged products not due to our error

7. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

  • Email: info@bubblenapo.com

  • Phone: (334) 537-4535

  • Address: 776 Sweetwater Rd, Highland Home, Alabama

We appreciate your trust in BubbleNapo and are committed to providing you with the best shopping experience!